User Testing

User testing involves recruiting users with disabilities to evaluate the accessibility of the Ushahidi platform firsthand. This approach provides invaluable insights into real-world user experiences and helps identify accessibility barriers that might be missed by other testing methods.

Benefits of User Testing:

• Real-World Perspective: User testing allows you to observe how users with disabilities actually interact with the Ushahidi platform and identify challenges they face. Witness firsthand how users navigate the platform using assistive technologies and pinpoint any difficulties they encounter.
• Uncovering Hidden Issues: User testing can reveal accessibility barriers that automated tools or manual testing might overlook. This could include issues like difficulty using specific functionalities with assistive technologies, unclear instructions for users with cognitive disabilities, or unexpected layout challenges for screen reader users.
• Valuable User Feedback: Users with disabilities can provide direct feedback on their experience with the platform. This feedback offers valuable insights for improvement, allowing you to address accessibility issues from a user-centered perspective.

Considerations for User Testing:

• Recruiting Participants: Recruit a diverse group of users with a variety of disabilities who represent your target audience for the Ushahidi platform. This ensures you get a well-rounded perspective on accessibility needs.
• Testing Environment: Conduct user testing in a controlled environment where participants feel comfortable using assistive technologies and providing honest feedback. A quiet and familiar setting is ideal for users to focus on the platform and articulate their experiences.
• Task-Based Approach: Develop specific tasks that users need to complete on the Ushahidi platform, focusing on key functionalities. This could involve tasks like creating a report, filtering data on a map, or navigating user account settings. By outlining clear tasks, you can effectively assess how users with disabilities complete essential actions on the platform.

Optimizing User Testing for Ushahidi:

• Focus on Ushahidi Specifics: Tailor your user testing scenarios to functionalities specific to Ushahidi. This could involve testing report creation forms with screen readers, ensuring keyboard navigation for data visualizations, and verifying map element accessibility for users with visual impairments.
• Moderated Sessions: Consider conducting moderated user testing sessions where a facilitator observes and asks questions to gain deeper insights. A facilitator can guide users through the tasks, probe into their thought processes, and encourage them to elaborate on any accessibility challenges they encounter.
• Data Analysis and Reporting: Analyze the user testing data to identify trends and accessibility barriers. Look for patterns in the difficulties users face and common pain points. Create a report summarizing your findings and recommendations for improvement on the Ushahidi platform. This report will be a valuable resource for developers and designers working to enhance accessibility.